All IT systems need support, in the same way that cars need insuring. The intention is not to use the service but the ‘safety net’ is invaluable and provides security to the business and the confidence that the system will be kept operational.
This is equally true of current and legacy system. Legacy systems still have value to your business, it can be extremely useful to have past financial data that is always accessible, but there is also a legal obligation to store historical data for 6-7 years, and for the medical industries even longer.
Having moved on from your System 21 (Infor software and Aurora), you are likely over time to lose the skills and knowledge base from those that used to use the system regularly. Also priorities are most likely to dictate that your staff work on the new system, and as a result issues on the legacy system may be neglected.
These are common scenarios amongst IMS clients and therefore we have developed a few solutions:
- Stand-alone Power8 servers (iSeries) : the hardware remains on site and IMS support remotely.
- Power8 servers (iSeries) support and System 21 (Infor software and Aurora) support: IMS provide a solution for the whole system, which remains on site and is supported remotely.
- Power8 servers (iSeries) in Blue Chip’s UK data centre: IMS will support the system and you would have remote access. This removes any worries about staff time or maintenance of the hardware.
- Total Support Solution: IMS would provide a complete service, the Power8 servers (iSeries) would be looked after in Blue Chip’s UK data centre and all software and hardware queries and maintenance would be supported. You would be able to concentrate wholly on the new system, and access historical data as and when needed.
At IMS we tailor all of our services to your individual needs, so that the service adds value to, and enhances your business processes. Our experienced team specialise in System21 and the iSeries and we can provide you with dedicated support and expert solutions.
We appreciate that no business wishes to spend time and money unnecessarily on an old system. You don’t need to concentrate man hours on accessing the system or dealing with a hardware issue; you just need to talk to IMS!