In every software implementation you will experience some people and process issues post implementation. This is because in most organisations this is a one time, major project and even though it may have been planned in every detail it is virtually impossible to foresee all the problems.
With ERP it is even more likely because ERP systems are not stand alone applications, they are created using suites of integrated applications that share data, definitions and rules. Because of this, problems with one area will often cause issues with another. This makes troubleshooting problems a more complex task than correcting issues with stand-alone applications.
Our troubleshooting services are based on our commercial and technological experience. By understanding your business we are able to investigate your system and identify your specific issues. We are fully committed to finding solutions that save you money, improve efficiency and add value to your existing and future business activities. All of our consultants are trained to the highest level and can deliver fast and effective responses to business-critical issues.