System Support For IBM iSeries, Infor System 21 & Aurora, BACS and EDI
The IMS in-depth commercial and technical knowledge allows us to provide bespoke systems support services that fit your business model. Both our Premium Support and Standard Support services can provide you with IBM Power8 servers (iSeries), iSeries Aurora, BACS and EDI system support that fully meet your needs.
Typical Support benefits include:
- Unlimited telephone support
- Remote VPN support (used in conjunction with telephone support)
- Guaranteed call logging and response during office hours
- Business critical support response within 2 hours
- All logged support calls monitored over their lifetime
- Monthly reports and system / user analysis
IMS system support services offer exceptional value for money and provide peace of mind. With our support in place, you can maintain, and often increase your quality of service, reduce your costs and gain access to rapid diagnosis and resolution of your system problems.