ITSM

The IMS best practice IMS ITSM is now fully operational as our support desk.  The ITSM solution enables all requests to be allocated from a central source so that no calls are missed and our high level of response continues.

All support requests should be emailed to support@imsolutions.info where we will automatically log the call and send a response to confirm receipt of the request. An immediate automated response will provide you with a reference and once your call is assigned an IMS consultant will make direct contact. Support calls will only be closed by agreement.

For a speedy response when sending a support request IMS needs only two things:
•    Description of fault
•    Site contact details including email and telephone

If you have any queries please call David Harrison on  07500 933592 or contact him on dharrison@imsolutions.info.